Refund policy

Personalized items

Each item is made with the name saved and confirmed for that order. Please check the size guide, color and spelling before paying. We do not offer change-of-mind returns or exchanges on personalized items, including buyer-entered spelling mistakes or a size or color chosen incorrectly, except where applicable law requires otherwise.

Damaged, defective or incorrect items

If an item arrives damaged, has a manufacturing or printing defect, or does not match your confirmed order, contact us within 30 days of delivery. Include your order number, a description of the problem and clear photographs of the item and affected area.

We will review the issue and arrange an appropriate replacement or refund. Do not send an item back until we provide instructions. We cover any return shipping that we require for an accepted defect or incorrect-item claim.

Changes and cancellations

Email us as soon as possible if you need to correct or cancel an order. We can usually help before production begins. Once production has started, ordinary cancellation requests may not be possible. Your rights if we cannot dispatch on time are described in our shipping policy and are not removed by this restriction.

Refunds and contact

Approved refunds are returned to the original payment method. Your payment provider may take additional time to post the credit. Email contact@seasonallyme.com for help.

This policy does not limit any consumer rights that cannot be excluded under applicable law. The 30-day reporting request does not shorten any longer period required by law.